Terms of Use

Welcome to VIP Sparklers online store! VIP Sparklers and its associates provide their services to you subject to the following conditions. If you visit or shop within this website, you accept these conditions. Please read them carefully.

**YOU MUST BE OVER THE AGE OF 16 YEARS TO BUY AND OR USE ANY wedding sparklers, bottle sparklers, big birthday cake sparklers, sparklers, colored sparklers, champagne sparklers, fireworks and all other VIP Sparklers products. It is the policy of VIP Sparklers and the selling of sparklers, big birthday cake sparklers, colored sparklers, wedding sparklers, confetti cannons and fireworks, that VIP Sparklers will not conduct business or send catalogs or other promotional material to any individual under the age of 16 years. All transactions on VIP Sparklers website that require divulging of any personal information also require verification of age 16 or older age status. VIP Sparklers will not knowingly accept any information from anyone under the age of 16, nor will VIP Sparklers knowingly ship products (fireworks, big birthday cake sparklers, champagne sparklers, sparklers, wedding sparklers and all party supplies, catalogs or other promotional material to anyone under the age of 16 years. **

PRIVACY

Please review our Privacy Notice, which also governs your visit to our website, to understand our practices.

ELECTRONIC COMMUNICATIONS

When you visit VIP Sparklers or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

COPYRIGHT

All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of VIP Sparklers or its content suppliers and protected by international copyright laws. The compilation of all content on this site is the exclusive property of VIP Sparklers, with copyright authorship for this collection by VIP Sparklers, and protected by international copyright laws.

TRADE MARKS

VIP Sparklers trademarks and trade dress may not be used in connection with any product (fireworks, big birthday cake sparklers, sparklers, champagne sparklers, wedding sparklers and all Party supplies) or service that is not VIP Sparklers, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits VIP Sparklers. All other trademarks not owned by VIP Sparklers or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by VIP Sparklers or its subsidiaries.

LICENSE AND SITE ACCESS

VIP Sparklers grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of items (fireworks, sparklers, big birthday cake sparklers, champagne sparklers, colored sparklers, wedding sparklers and all party supplies). This license does not include any resale or commercial use of this site or its contents: any collection and use of any product listings, descriptions, or prices: any derivative use of this site or its contents: any downloading or copying of account information for the benefit of another merchant: or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of VIP Sparklers. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of VIP Sparklers and our associates without express written consent. You may not use any meta tags or any other “hidden text” utilizing VIP sparklers name or trademarks without the express written consent of VIP sparklers. Any unauthorized use terminates the permission or license granted by VIP sparklers. You are granted a limited, revocable, and non exclusive right to create a hyperlink to the home page of VIP sparklers so long as the link does not portray VIP sparklers, its associates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any VIP sparklers logo or other proprietary graphic or trademark as part of the link without express written permission.

REVIEWS, COMMENTS, EMAILS, AND OTHER CONTENT

Visitors may post reviews, comments, and other content: and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam.” You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. VIP Sparklers reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content. If you do post content or submit material, and unless we indicate otherwise, you grant VIP Sparklers and its associates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sub licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant VIP Sparklers and its associates and sub licensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post: that the content is accurate: that use of the content you supply does not violate this policy and will not cause injury to any person or entity: and that you will indemnify VIP Sparklers or its associates for all claims resulting from content you supply. VIP Sparklers has the right but not the obligation to monitor and edit or remove any activity or content. VIP Sparklers takes no responsibility and assumes no liability for any content posted by you or any third party.

RISK OF LOSS

All items (fireworks, sparklers, big birthday cake sparklers, champagne sparklers, wedding sparklers and all party supplies) purchased from VIP Sparklers are made pursuant to a shipment contract. VIP Sparklers will not assume the risk of loss and title for such items pass to you upon our delivery to the carrier. VIP Sparklers is not responsible for the safety or use of all purchased items (fireworks, sparklers, big birthday cake sparklers, champagne sparklers, colored sparklers, wedding sparklers and all party supplies).

PRODUCT DESCRIPTIONS

VIP Sparklers and its associates attempt to be as accurate as possible. However, VIP Sparklers does not warrant that products items (fireworks, big birthday cake sparklers, sparklers, champagne sparklers, colored sparklers, wedding sparklers and all party supplies) or other content of this site is accurate, complete, reliable, current, or error-free. If a product items (fireworks, big birthday cake sparklers, colored sparklers, confetti cannons, champagne sparklers, sparklers, wedding sparklers and all party supplies) offered by VIP Sparklers itself is not as described, your sole remedy is to return it in unused condition.

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY THIS SITE IS PROVIDED BY VIP SPARKLERS ON AN “AS IS” AND “AS AVAILABLE” BASIS. VIP SPARKLERS MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS (fireworks, big birthday cake sparklers, champagne sparklers, colored sparklers, wedding sparklers, sparklers, and all party supplies) INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, VIP SPARKLERS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. VIP SPARKLERS DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM VIP SPARKLERS ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. VIP SPARKLERS WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, COMPENSATORY, AND CONSEQUENTIAL DAMAGES. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

APPLICABLE LAW

By visiting VIP Sparklers, you agree that the laws of the state of Florida, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and VIP Sparklers or its associates.

DISPUTES

Any dispute relating in any way to your visit to VIP Sparklers.com or to products (fireworks, big birthday cake sparklers, champagne sparklers, colored sparklers, sparklers, wedding sparklers and all party supplies) you purchase through VIP Sparklers shall be submitted to confidential arbitration in Florida, Dade County, except that, to the extent you have in any manner violated or threatened to violate VIP Sparklers intellectual property rights, VIP Sparklers may seek injunctive or other appropriate relief in any state or federal court in the state of Florida, Dade County, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing of the American Arbitration Association. The arbitrator’s award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.

SECURITY

The security of your personal information is important to VIP Sparklers. Any and all information that is entered into our site, (i.e- credit card number, address, emails and/or social security number) checkout, registration, order forms, affiliate program, is encrypted and is secured with TLS 1.2 (SSL 3.3) Any information obtained from our site will only stay in our SSL database and does not get transmitted or transferred to a third party or outside company. Customer information will not be sold, traded or used for any purpose, other than to make a sale through VIP Sparklers. If you have any questions about security about our web site, you can email us at [email protected]

SITE POLICIES, MODIFICATION, AND SEVERABILITY

Please review our other policies, such as our Shipping and Returns policy, posted on this site. These policies also govern your visit to VIP Sparklers. We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

QUESTIONS

Questions regarding our Conditions of Usage, Privacy Policy, or other policy related material can be directed to our support staff by clicking on the “Contact Us” link in the side menu. Or you can email us at: [email protected]

SHIPPING

VIP Sparklers is committed to delivering the ultimate celebration experience to customers around the world. VIP Sparklers is one of the few companies that will deliver its product internationally within a timely manner. VIP Sparklers employs the help of USPS, FedEx, DHL and UPS to meet its international demand. Once you have placed an order with VIP Sparklers, your order will processed and shipped out within 1-2 business days. Please note that all ground and smart shipping orders after received after 4 p.m EST will be processed the next business day. All orders of overnight, 2 Day and Express shipping received after 2 pm, will be processed the next business day. When your order ships out, you will receive an email confirmation with a receipt of your purchase and order tracking number. We are not responsible for any lost or undelivered products. If the package is delivered to the correct address and left at the front door, VIP Sparklers is not responsible for any package that is stolen or not found. If you receive your package wet. If this is the case, the customer must file a claim with UPS, FEDEX or USPS and then we can send out a replacement package, of which the customer will have to pay for any new charges.

ORDER STATUS

All orders will be processed same day and orders received after 5 pm EST will be processed the next business day. You will receive two notices of your order with us. The first will be an order confirmation that will allow you to preview your order that you made. The second notice will let you know that your order has been shipped and provides a tracking number for you to monitor your order.

REFUND AND RETURN POLICY

VIP Sparklers stands behind each and every product that is made and strives to make every purchase with the best satisfaction guaranteed! We are committed to providing the ultimate sparkler experience. If you are not completely satisfied with your purchase, you can simply return your VIP product within 30 days of the purchase date for a refund. Please allow 2 weeks for processing the refund. If there are missing items or damaged product, the retail cost of those items will be deducted from the refund amount. NOTE: *VIP Sparklers reserves the right to refuse any refund or to issue a partial refund for any product that does not meet your quality control requirements. We recommend that you return your order with traceable mail. All sales are final on international orders.

Our refund policy is 30 Days and after 30 days, only store credit will be issued after the item is returned. To be eligible for a return, your item must be unused and in the same condition that you received it. If VIP Sparklers provides the return label, there will be a minimum of $9.99 shipping charge and could be more depending on the weight of the package. If the customers selects the smart shipping (free shipping option), then that order will also be charge an additional $9.99 for shipping the item to the customer. There is a automatic 25% restocking fee and a $9.99 shipping charge for all refused packages and returns. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. 

Exchanges can only occur when replace items if they are defective or damaged during shipping.  If you need to exchange it for the same item, send us an email at [email protected] and send your item to: 831 SW 14th Ave, Miami, FL 33135.  Shipping To return your product, you should mail your product to: 831 SW 14th Ave, Miami FL 33135. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.  We don’t guarantee that we will receive your returned item. In the instance that a package is refused by the recipient, the recipient must notify VIP Sparklers within 30 days of thier purchase to receive a refund.  Please allow 4-5 business days to process any and all refunds. If there are missing items or damaged product, the retail cost of those items will be deducted from the refund amount.

PRIVACY CONTACT INFORMATION

If you have any questions, concerns, or comments about our privacy policy you may contact us using the information below:

(e) [email protected]

(p) 800-305-4737

We reserve the right to make changes to this policy. Any changes to this policy will be posted.